Refunds, Returns and Shipping Policy

Refunds, Returns and Exchanges

Physical Products 
 
Refunds or replacements may be offered if:
 
  • the item arrives damaged  
  • the incorrect item is received  
  • the product contains a major printing defect  
Customers may be asked to provide photographic evidence of the issue before a replacement or refund is approved. 
 
Digital Products / Printables 
 
Due to the nature of digital downloads, refunds are generally not offered once files have been accessed or downloaded. Product previews and descriptions are provided prior to purchase so customers can make informed purchasing decisions. 
 
Exceptions may be considered in cases where:
 
  • the incorrect file was supplied
  • the file is corrupted or inaccessible
  • a technical issue prevents reasonable access to the product 

Shipping 

All physical items are sent via Australia Post. 

Delivery Times

All website placed orders are completed and mailed out within 1-3 business days. Stock permitting. 

All orders are shipped using Australia Post. Depending on where you live, the time it may take for your order to reach you may vary. Due to pandemic and recent weather conditions delivery times have been unpredictable. This is beyond our control. The tracking number provided with your order will give you the estimated delivery time frame via email or the AusPost tracking website.

Missing, Lost, or Damaged Items

All of our physical products are shipped with tracking via AusPost. Should your order fail to be delivered for any reason please contact both, us and AusPost. Let us know your order number and delivery issue via email so we can contact AusPost to lodge an investigation. 

Need help?

Contact us at INFO@LEAGUEGAMES.COM.AU or via the contact page for questions related to refunds, returns and shipping.